The easy ITSM and CMDB software blog

The 6 ITSM trends in 2024

The 6 ITSM trends in 2024

2024 is shaping up to be a year full of challenges and innovations for ITSM, with Artificial intelligence, Cloud, cybersecurity… New trends are emerging and are set to reshape the landscape of the sector. Thesetransformations promise to be as profound as they are...

Managing change effectively with iTop

Managing change effectively with iTop

It is often said that 80% of IT issues are caused by mis-managed changes. While it's difficult to 'fact-check' that figure, it is certainly true that all IT managers have already experienced this situation at least once, with more or less serious consequences....

ITSM software: automation as a vector of savings?

ITSM software: automation as a vector of savings?

Synonymous with efficiency and productivity, automation is commonplace in all business processes. ITSM is no exception: automation features streamline IT service management and simplifies the daily life of support teams. More than just saving time, some ITSM...

IT budgets: strong pressure on CIOs in 2023

IT budgets: strong pressure on CIOs in 2023

After many years of freedom in terms of investments, justified by the digital transformation of their companies, Information Systems Departments must now limit and prioritize their expenses. If you are a CIO, do not be surprised to see your management controller turn...

ITSM software to promote collaboration

ITSM software to promote collaboration

While users are increasingly looking for autonomy, they expect maximum responsiveness from the IT department. One of the keys to meeting this requirement is to facilitate collaboration, both from the CIO and end-users. As a good service management guarantor, ITSM...

Which iTop SaaS offer is right for you?

Which iTop SaaS offer is right for you?

Free ? Team ? If you are wondering which iTop SaaS offer to choose from, in order to start or strengthenthe management of your IT services, this article is for you! Start with the “FREE” version… In any open-source solution, the free community version is the logical...

Eat your own dog food

Eat your own dog food

How our ITSM solution iTop is a core element of our organisation When you join Combodo this is something that strikes you. Our solution iTop is in the middle of the organisation, not only as the product we sell and deliver to our customers, partners or community. but...

How to choose your ITSM solution?

How to choose your ITSM solution?

Choosing an IT Service Management Tool (ITSM) has never been more difficult, or more important, because it is essential to underpin efficient IT processes. IT Managed Service Providers use it to manage their service centers and it remains in place for at least 5 to 7...