Mar 12, 2024 | ITSM
Security challenges are evolving rapidly, and local authorities face unique risks when it comes to cyber-attacks. Residents’ personal identity data, users’ bank details, employees’ health records, etc. Local authorities hold sensitive information,...
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Jan 29, 2024 | CMDB, ITSM
2024 is shaping up to be a year full of challenges and innovations for ITSM, with Artificial intelligence, Cloud, cybersecurity… New trends are emerging and are set to reshape the landscape of the sector. Thesetransformations promise to be as profound as they are...
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Jan 19, 2024 | ITSM, Tutorial
It is often said that 80% of IT issues are caused by mis-managed changes. While it’s difficult to ‘fact-check’ that figure, it is certainly true that all IT managers have already experienced this situation at least once, with more or less serious...
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Oct 26, 2023 | Customer success, iTop, ITSM
When a new IT service (or a new offer) is created, a whole chain of production and services is impacted. Hence the interest of choosing an ITSM solution agile enough to integrate these developments and guarantee the quality of the services provided. Creation of new...
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Oct 24, 2023 | ITSM
Synonymous with efficiency and productivity, automation is commonplace in all business processes. ITSM is no exception: automation features streamline IT service management and simplifies the daily life of support teams. More than just saving time, some ITSM...
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Sep 4, 2023 | ITSM
After many years of freedom in terms of investments, justified by the digital transformation of their companies, Information Systems Departments must now limit and prioritize their expenses. If you are a CIO, do not be surprised to see your management controller turn...
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