Category "ITSM"

The 6 ITSM trends in 2024

2024 is shaping up to be a year full of challenges and innovations for ITSM, with Artificial intelligence, Cloud, cybersecurity… New trends are emerging and are set to reshape the landscape of the sector. Thesetransformations promise to be as profound as they are...

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ITIL change management

Managing change effectively with iTop

It is often said that 80% of IT issues are caused by mis-managed changes. While it’s difficult to ‘fact-check’ that figure, it is certainly true that all IT managers have already experienced this situation at least once, with more or less serious...

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ITSM software: automation as a vector of savings?

Synonymous with efficiency and productivity, automation is commonplace in all business processes. ITSM is no exception: automation features streamline IT service management and simplifies the daily life of support teams. More than just saving time, some ITSM...

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IT budgets: strong pressure on CIOs in 2023

After many years of freedom in terms of investments, justified by the digital transformation of their companies, Information Systems Departments must now limit and prioritize their expenses. If you are a CIO, do not be surprised to see your management controller turn...

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