Choosing an IT Service Management Tool (ITSM) has never been more difficult, or more important, because it is essential to underpin efficient IT processes. IT Managed Service Providers use it to manage their service centers and it remains in place for at least 5 to 7...
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IT service management (ITSM) software can professionalize and/or modernize your practices. For an IT team of less than five employees – typically found in SMBs – some features are a must. Others will be much less useful. Here are the five features we think...
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In small IT departments, as elsewhere, structuring IT management is essential to guarantee a certain quality of service and efficiency. How to find a solution that fits the size, budget and needs of the team? Make the IT management of SMBs more professional As an IT...
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Overload, just-in-time work, new business needs… Small IT teams in SMBs are often overstretched, used to dealing with limited resources and means, often without productivity tools… An irony for these teams who are used to deploying solutions for others. They could...
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Managed Services Providers (MSP) service centres offer an alternative to the traditional services provided by traditional contracts, by bringing together specialist resources for a particular technology or business sector. This is a win-win situation. The bill is...
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