Digital services companies or internal CIOs, you know it all too well: changes within your technical infrastructures are frequent and poor monitoring can have consequences on the quality of the services provided. That is why it is essential to have an ITSM solution...
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While users are increasingly looking for autonomy, they expect maximum responsiveness from the IT department. One of the keys to meeting this requirement is to facilitate collaboration, both from the CIO and end-users. As a good service management guarantor, ITSM...
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TIMS is a telecom and IT services operator with over 34 years of experience. Using iTop Community (the free edition of the solution) for about ten years, the company recently decided to upgrade to iTop Professional to enhance its ITSM capabilities, provide teams with...
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The Information Systems Department is constantly evolving, according to the growth of the company, internal changes, and user needs… In order for the production of services and the efficiency of IT teams to remain in good shape, it is necessary to be agile and...
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Choosing an IT Service Management Tool (ITSM) has never been more difficult, or more important, because it is essential to underpin efficient IT processes. IT Managed Service Providers use it to manage their service centers and it remains in place for at least 5 to 7...
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IT service management (ITSM) software can professionalize and/or modernize your practices. For an IT team of less than five employees – typically found in SMBs – some features are a must. Others will be much less useful. Here are the five features we think...
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