Use case: TIMS steps up to the next level with iTop Professional
TIMS is a telecom and IT services operator with over 34 years of experience. Using iTop Community (the free edition of the solution) for about ten years, the company recently decided to upgrade to iTop Professional to enhance its ITSM capabilities, provide teams with...
Which iTop SaaS offer is right for you?
Free ? Team ? If you are wondering which iTop SaaS offer to choose from, in order to start or strengthenthe management of your IT services, this article is for you! Start with the “FREE” version… In any open-source solution, the free community version is the logical...
Cas d’usage : TIMS passe à la vitesse supérieure avec iTop Professional
TIMS est un opérateur de services télécom et informatique cumulant plus de 34 ans d’expérience. Équipé d’iTop Community (version gratuite de la solution) depuis quatre ans, l’entreprise a récemment décidé de passer à l’offre Professional pour monter en puissance sur...
CIO: Demonstrating agility in a constantly changing environment
The Information Systems Department is constantly evolving, according to the growth of the company, internal changes, and user needs… In order for the production of services and the efficiency of IT teams to remain in good shape, it is necessary to be agile and...
Eat your own dog food
How our ITSM solution iTop is a core element of our organisation When you join Combodo this is something that strikes you. Our solution iTop is in the middle of the organisation, not only as the product we sell and deliver to our customers, partners or community. but...
Cloud Hosting: 5 good reasons to trust the SaaS version of iTop
Security, maintainability, functional scope, scalability…When you choose an ITSM tool in SaaS mode, take a word of advice: do not leave any gray areas about its ability to meet your needs!Your ITSM tool is at the heart of your business and if it can't be fully relied...
How to choose your ITSM solution?
Choosing an IT Service Management Tool (ITSM) has never been more difficult, or more important, because it is essential to underpin efficient IT processes. IT Managed Service Providers use it to manage their service centers and it remains in place for at least 5 to 7...
Long-term internal organization for a great LTS release
Part 2: how Combodo has organized itself to adapt to the STS-LTS model In the previous article, you could understand the many benefits of combining Long-term and Short-term support releases: being flexible and scalable while guaranteeing stability to our customers,...
iTop SaaS: IT ally of SMBs
What is the objective of iTop SaaS? Centralize the management of your IT services in a structuring software to get rid of your Excel files or your various management tools. iTop SaaS is a complete solution dedicated to the performance of your team and the satisfaction...
Need stability? Long-Term Support is for you
Part 1: Why Combodo has decided to launch a Long Term Support release of iTop With iTop 2.7 we introduced our first Long Term Support (LTS) which is a release that Combodo plans to support for several years. Following the end of support of 2.7, a later release of iTop...
IT Service Management Software: 5 features for small organizations
IT service management (ITSM) software can professionalize and/or modernize your practices. For an IT team of less than five employees - typically found in SMBs - some features are a must. Others will be much less useful. Here are the five features we think you should...
SaaS and open source: conditions for a successful coexistence
SaaS and open source: two models that first seem to be at odds with each other, which nevertheless have a lot to do together. However, in order for this duo to work, a few rules must be respected. Decrypting. SaaS and open source: incompatible philosophies? If...
IT management for SMB: looking for the ideal solution…
In small IT departments, as elsewhere, structuring IT management is essential to guarantee a certain quality of service and efficiency. How to find a solution that fits the size, budget and needs of the team? Make the IT management of SMBs more professional As an IT...
![[INFOGRAPHY] iTop, the open source ITSM solution supported by its users](https://blog.combodo.com/wp-content/uploads/2022/05/thumbmail-infographie-en-avril2022-2-400x250.png)
[INFOGRAPHY] iTop, the open source ITSM solution supported by its users
IT management software: why SMB IT teams need it
Overload, just-in-time work, new business needs… Small IT teams in SMBs are often overstretched, used to dealing with limited resources and means, often without productivity tools… An irony for these teams who are used to deploying solutions for others. They could...