IT budgets: strong pressure on CIOs in 2023
After many years of freedom in terms of investments, justified by the digital transformation of their companies, Information Systems Departments must now limit and prioritize their expenses. If you are a CIO, do not be surprised to see your management controller turn...
ITSM software as a true reflection of the evolution of IT infrastructures
Digital services companies or internal CIOs, you know it all too well: changes within your technical infrastructures are frequent and poor monitoring can have consequences on the quality of the services provided. That is why it is essential to have an ITSM solution...
ITSM software to promote collaboration
While users are increasingly looking for autonomy, they expect maximum responsiveness from the IT department. One of the keys to meeting this requirement is to facilitate collaboration, both from the CIO and end-users. As a good service management guarantor, ITSM...
Collecting data with iTop in action
In this tutorial, we will cover data synchronization with iTop and see how to adapt it to a specific need thanks to data collectors. We will use the open APIs available on https://api.gouv.fr/ in order to synchronise national education institutions with our iTop...
Use case: TIMS steps up to the next level with iTop Professional
TIMS is a telecom and IT services operator with over 34 years of experience. Using iTop Community (the free edition of the solution) for about ten years, the company recently decided to upgrade to iTop Professional to enhance its ITSM capabilities, provide teams with...
Which iTop SaaS offer is right for you?
Free ? Team ? If you are wondering which iTop SaaS offer to choose from, in order to start or strengthenthe management of your IT services, this article is for you! Start with the “FREE” version… In any open-source solution, the free community version is the logical...
Cas d’usage : TIMS passe à la vitesse supérieure avec iTop Professional
TIMS est un opérateur de services télécom et informatique cumulant plus de 34 ans d’expérience. Équipé d’iTop Community (version gratuite de la solution) depuis quatre ans, l’entreprise a récemment décidé de passer à l’offre Professional pour monter en puissance sur...
CIO: Demonstrating agility in a constantly changing environment
The Information Systems Department is constantly evolving, according to the growth of the company, internal changes, and user needs… In order for the production of services and the efficiency of IT teams to remain in good shape, it is necessary to be agile and...
Eat your own dog food
How our ITSM solution iTop is a core element of our organisation When you join Combodo this is something that strikes you. Our solution iTop is in the middle of the organisation, not only as the product we sell and deliver to our customers, partners or community. but...
Cloud Hosting: 5 good reasons to trust the SaaS version of iTop
Security, maintainability, functional scope, scalability…When you choose an ITSM tool in SaaS mode, take a word of advice: do not leave any gray areas about its ability to meet your needs!Your ITSM tool is at the heart of your business and if it can't be fully relied...
How to choose your ITSM solution?
Choosing an IT Service Management Tool (ITSM) has never been more difficult, or more important, because it is essential to underpin efficient IT processes. IT Managed Service Providers use it to manage their service centers and it remains in place for at least 5 to 7...
Long-term internal organization for a great LTS release
Part 2: how Combodo has organized itself to adapt to the STS-LTS model In the previous article, you could understand the many benefits of combining Long-term and Short-term support releases: being flexible and scalable while guaranteeing stability to our customers,...
iTop SaaS: IT ally of SMBs
What is the objective of iTop SaaS? Centralize the management of your IT services in a structuring software to get rid of your Excel files or your various management tools. iTop SaaS is a complete solution dedicated to the performance of your team and the satisfaction...
Need stability? Long-Term Support is for you
Part 1: Why Combodo has decided to launch a Long Term Support release of iTop With iTop 2.7 we introduced our first Long Term Support (LTS) which is a release that Combodo plans to support for several years. Following the end of support of 2.7, a later release of iTop...
IT Service Management Software: 5 features for small organizations
IT service management (ITSM) software can professionalize and/or modernize your practices. For an IT team of less than five employees - typically found in SMBs - some features are a must. Others will be much less useful. Here are the five features we think you should...