ITIL vs ITSM : the winning combo
There's no shortage of acronyms in IT. ITIL, ITSM... it can be confusing. However, these two different but complementary concepts are the key to IT service management. Definitions, differences, benefits... here's a reminder about (or introduction to) this...
How to boost your IT service provider’s profitability?
Analysing the profitability of your service company is central to ensuring its long-term viability, measuring your investment capacity and improving your growth. This issue is especially important for companies that produce and deliver services. Project management is...
The importance of an open-source CMDB in contemporary IT operations
What Is a CMDB and Why Open Source? In today’s rapidly evolving IT landscape, managing complex IT environments has become more challenging than ever. A Configuration Management Database (CMDB) acts as the backbone for IT asset management, helping businesses track and...
The ITSM solution iTop empowers Bechtle Mannheim
Bechtle IT System House Mannheim is a subsidiary of Bechtle AG. It specializes in offering IT engineering and services to a diverse range of medium to large companies throughout Germany. To provide a robust IT Management and Support Services package to a prominent...
ITSM accessible and easy for all users with iTop
Combodo is committed to accessibility, for an ever-improving user experience.For several years now, we have become more aware of the issue. We have been striving to ensure that our products are accessible to everyone, whether by making them easier to use or by...
“Long-term” – sustainable, scalable and maintainable
Part three: the implementation of sustainable and maintainable developments Launching a long-term support development project is good. Putting in place the means, methods, and organisation to carry it out is even better. But the release still needs to be a success,...
![[CLIENT FEEDBACK] Local Authority: CD93 facilitates management of requests from its 8,000 staff](https://blog.combodo.com/wp-content/uploads/2024/05/AdobeStock_72779562-400x250.png)
[CLIENT FEEDBACK] Local Authority: CD93 facilitates management of requests from its 8,000 staff
The Seine-Saint-Denis Council is made up of 25 departments, including the Digital Innovation and Computer Systems Department (DINSI). The DINSI comprises three large sections - projects, infrastructure management and support, with iTop acting as a central tool. A...
12 specific cases of IT cost reduction with iTop
Deploying an ITSM tool helps manage and reduce IT costs. An illustration with 12 very real use cases of the iTop solution. Tracking untapped resources The iTop ITSM tool has a CMDB (Configuration Management DataBase) that describes all IT assets and their uses. With...
Local authorities: specific cyberthreats and appropriate responses
Security challenges are evolving rapidly, and local authorities face unique risks when it comes to cyber-attacks. Residents' personal identity data, users' bank details, employees' health records, etc. Local authorities hold sensitive information, which must be...
Build and maintain a network of involved partners
A partnership is like a beautiful plant. First, you have to choose the seed, plant it, and water it to make it grow and give its best. As the publisher of iTop software, Combodo is convinced of the importance of partnerships in delivering an optimal customer...
The 6 ITSM trends in 2024
2024 is shaping up to be a year full of challenges and innovations for ITSM, with Artificial intelligence, Cloud, cybersecurity… New trends are emerging and are set to reshape the landscape of the sector. These transformations promise to be as profound as they are...
Managing change effectively with iTop
It is often said that 80% of IT issues are caused by mis-managed changes. While it's difficult to 'fact-check' that figure, it is certainly true that all IT managers have already experienced this situation at least once, with more or less serious consequences....
ITSM software to support the creation of new services
When a new IT service (or a new offer) is created, a whole chain of production and services is impacted. Hence the interest of choosing an ITSM solution agile enough to integrate these developments and guarantee the quality of the services provided. Creation of new...
ITSM software: automation as a vector of savings?
Synonymous with efficiency and productivity, automation is commonplace in all business processes. ITSM is no exception: automation features streamline IT service management and simplifies the daily life of support teams. More than just saving time, some ITSM...
IT budgets: strong pressure on CIOs in 2023
After many years of freedom in terms of investments, justified by the digital transformation of their companies, Information Systems Departments must now limit and prioritize their expenses. If you are a CIO, do not be surprised to see your management controller turn...