Deploying an ITSM tool helps manage and reduce IT costs. An illustration with 12 very real use cases of the iTop solution. Tracking untapped resources The iTop ITSM tool has a CMDB (Configuration Management DataBase) that describes all IT assets and their uses. With...
Lire la suite
Security challenges are evolving rapidly, and local authorities face unique risks when it comes to cyber-attacks. Residents’ personal identity data, users’ bank details, employees’ health records, etc. Local authorities hold sensitive information,...
Lire la suite
Synonymous with efficiency and productivity, automation is commonplace in all business processes. ITSM is no exception: automation features streamline IT service management and simplifies the daily life of support teams. More than just saving time, some ITSM...
Lire la suite
Digital services companies or internal CIOs, you know it all too well: changes within your technical infrastructures are frequent and poor monitoring can have consequences on the quality of the services provided. That is why it is essential to have an ITSM solution...
Lire la suite
While users are increasingly looking for autonomy, they expect maximum responsiveness from the IT department. One of the keys to meeting this requirement is to facilitate collaboration, both from the CIO and end-users. As a good service management guarantor, ITSM...
Lire la suite
