There’s no shortage of acronyms in IT. ITIL, ITSM… it can be confusing. However, these two different but complementary concepts are the key to IT service management. Definitions, differences, benefits… here’s a reminder about (or...
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Analysing the profitability of your service company is central to ensuring its long-term viability, measuring your investment capacity and improving your growth. This issue is especially important for companies that produce and deliver services. Project management is...
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Bechtle IT System House Mannheim is a subsidiary of Bechtle AG. It specializes in offering IT engineering and services to a diverse range of medium to large companies throughout Germany. To provide a robust IT Management and Support Services package to a prominent...
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Combodo is committed to accessibility, for an ever-improving user experience.For several years now, we have become more aware of the issue. We have been striving to ensure that our products are accessible to everyone, whether by making them easier to use or by...
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The Seine-Saint-Denis Council is made up of 25 departments, including the Digital Innovation and Computer Systems Department (DINSI). The DINSI comprises three large sections – projects, infrastructure management and support, with iTop acting as a central tool....
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Deploying an ITSM tool helps manage and reduce IT costs. An illustration with 12 very real use cases of the iTop solution. Tracking untapped resources The iTop ITSM tool has a CMDB (Configuration Management DataBase) that describes all IT assets and their uses. With...
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