Bechtle IT System House Mannheim is a subsidiary of Bechtle AG. It specializes in offering IT engineering and services to a diverse range of medium to large companies throughout Germany. To provide a robust IT Management and Support Services package to a prominent...
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The Seine-Saint-Denis Council is made up of 25 departments, including the Digital Innovation and Computer Systems Department (DINSI). The DINSI comprises three large sections – projects, infrastructure management and support, with iTop acting as a central tool....
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Deploying an ITSM tool helps manage and reduce IT costs. An illustration with 12 very real use cases of the iTop solution. Tracking untapped resources The iTop ITSM tool has a CMDB (Configuration Management DataBase) that describes all IT assets and their uses. With...
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Security challenges are evolving rapidly, and local authorities face unique risks when it comes to cyber-attacks. Residents’ personal identity data, users’ bank details, employees’ health records, etc. Local authorities hold sensitive information,...
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2024 is shaping up to be a year full of challenges and innovations for ITSM, with Artificial intelligence, Cloud, cybersecurity… New trends are emerging and are set to reshape the landscape of the sector. These transformations promise to be as profound as they are...
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It is often said that 80% of IT issues are caused by mis-managed changes. While it’s difficult to ‘fact-check’ that figure, it is certainly true that all IT managers have already experienced this situation at least once, with more or less serious...
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