Part three: the implementation of sustainable and maintainable developments Launching a long-term support development project is good. Putting in place the means, methods, and organisation to carry it out is even better. But the release still needs to be a success,...
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The Seine-Saint-Denis Council is made up of 25 departments, including the Digital Innovation and Computer Systems Department (DINSI). The DINSI comprises three large sections – projects, infrastructure management and support, with iTop acting as a central tool....
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Deploying an ITSM tool helps manage and reduce IT costs. An illustration with 12 very real use cases of the iTop solution. Tracking untapped resources The iTop ITSM tool has a CMDB (Configuration Management DataBase) that describes all IT assets and their uses. With...
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When a new IT service (or a new offer) is created, a whole chain of production and services is impacted. Hence the interest of choosing an ITSM solution agile enough to integrate these developments and guarantee the quality of the services provided. Creation of new...
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Digital services companies or internal CIOs, you know it all too well: changes within your technical infrastructures are frequent and poor monitoring can have consequences on the quality of the services provided. That is why it is essential to have an ITSM solution...
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While users are increasingly looking for autonomy, they expect maximum responsiveness from the IT department. One of the keys to meeting this requirement is to facilitate collaboration, both from the CIO and end-users. As a good service management guarantor, ITSM...
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